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Outlookの検索ができなくなったときの対応方法 | ひろみのみ

ひろみのみ

IT業界で働く人のためのサイトです。ITエンジニアのキャリア、転職、資格、スキルなど

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Outlookの検索ができなくなったときの対応方法

   

社内のPCを、Windows7からWindows10にアップデートしたら、Outlook(2013)の検索機能が使えなくなりました。

症状としては、Outlookで検索をすると「一致項目は見つかりません。」と表示され、何も検索されなくなります。

そのときの、対応方法をまとめておきます。
困っている方も多いようですので、参考になれば幸いです。

以下の順番にてためしてみて下さい。

MSのサポートページに記載はあるのですが、とってもわかりにくいです(-_-;;
https://support.microsoft.com/ja-jp/kb/2769651

※画像はOffice2010のもの、OSはWindows8.1です。ご了承ください。

インデックスが作成されているか確認

Outlookで検索機能を使うためには、「インデックス(索引)」が必要です。
このインデックスが作成されていないと、当然、検索ができなくなります。

そのため、まず最初に、インデックスがあるかどうかを確認してください。

(1) Outlookの「検索」ボックスをクリックします。

(2) Outlook画面の上に「検索タブ」が表示されますので、そこをクリックします。

outlook1

(3) 「検索ツール」を選ぶとメニューが表示されます。その中から「インデックス作成の状態」をクリックしてください。

outlook2

outlook3

「すべてのアイテムのインデックス処理が完了しました。
 インデックス処理を行っていないアイテムが0個あります」

と表示されれば、インデックスは作成されています。

Outlook のデータがインデックスに含まれているかどうかを確認

(1) PC画面左下にある、Windowsのマークを右クリックします。(Windows8.1の場合は、画面右側にマウスをもっていくと検索が表示されます。)

(2) メニューの中から「検索」をクリック。

(3) 検索画面があらわれますので、「インデックスのオプション」と入力して、Enterキーを押します。検索結果が表示されますので、「インデックスのオプション」をクリックしてください。

(4)インデックスのオプション画面が表示されます。

outlook4

このように「Microsoft Outlook」と表示されていればOKです。

(5) もし表示されていない場合には、画面の下にある「変更」ボタンをクリックして下さい。新たに画面が表示されます。

「Microsoft Outlook」と表示されている場所の隣のチェック ボックスをクリックし、「OK」ボタンをクリックしてください。

outlook5

Officeを修復する

社内PCは上記手順では状態は変わらず、最終的にOfficeを修復したところ、検索ができるようになりました。

(1) コントロールパネルをひらきます。

(2) 「プログラム」⇒「プログラムのアンインストール」をクリック

outlook6

(3) プログラム一覧から「Outlook」を選択して、「変更」をクリック。

(4) 「ユーザアカウント制御」ダイアログボックスが表示されたら、「続行」ボタンをクリックします。

(5) 「修復」を選び、「続行」ボタンをクリックすると、Officeが修復されます。

 - Office, その他